The price may be right, but what else drives your beauty buys?
More interesting to talk about, though, is the idea of bargain beauty as a different sort of investment. Consumer research repeatedly shows that bargain shopping—in this case, drugstore or 99-cent-store beauty products instead of Sephora or department stores—actually brings a similar sense of reward as luxury shopping.
Perceived value is one of the highest predictors of consumer satisfaction. Think, for example, of a time you’ve paid full price for something only to see it go on sale the next day. Even if you were satisfied at the time of purchase, you might well become retroactively dissatisfied because you felt like you got ripped off. In other words, your perceived value of the item dropped. (It’s actually so harmful to consumer satisfaction that some chain stores will refund customers the difference of a full-price item if it goes on sale within a certain time window of the initial purchase.) When you’re buying a $90 jar of skin cream, it means that you feel that the value of the cream is worth the price tag—maybe it’s actually no better than the $12 cream at the drugstore, but you believe it is, which, in essence, makes it “worth it.” But a similar logic applies to the $12 cream: If you believe it does what you want it to do, the perceived value of the item may be more than the twelve bucks you shelled out for it. You might even take pleasure in believing that you’re able to see through (what you perceive as) gimmickry of high-end products. It’s seemingly the inverse of the pleasure another woman might take in opening up a Chanel compact, seeing those interlocking Cs, and feeling as though she’s made an investment in herself. In truth, though, it’s the same thing: It temporarily heightens the way you feel about yourself.
[Tangent that has little to do with beauty but everything to do with women: This heightened self-concept is theorized to be behind what drives bargain shoppers, specifically the “coupon queens” along the lines of the people in the TV show Extreme Couponing. At least one consumer researcher links the sense of competence one can derive from bargain shopping to feeling a lack of competence in more traditional ways, like the workplace. Hence “coupon moms”: Full-time homemakers don’t get annual reviews (at least, I hope not), but if you can point to the savings you’ve made by clipping coupons, I imagine that would bring a direct, empirical sense of competence that’s somewhat different from the other forms of competence homemakers display. My mother’s couponing drove me nuts as a teenager, but I get it now, and not only because I recognize it as a branch of home economics. Anyway.]
In fact, the temporary self-esteem boost one gets from bargain shopping becomes exaggerated when the shopper is able to attribute the bargain to her own skills—for example, proffering a coupon, or bargaining for a lower price, as opposed to simply purchasing a low-cost item. Another way a shopper might attribute a bargain to her own skills is recognizing a good deal when she sees it. Enter “masstige” products, i.e. products meant to be seen as prestige products that are sold at price points affordable to the masses. For New Yorkers, masstige is most evident in the aisles of Duane Reade drugstores, which in the past few years has revamped its beauty section to look more like something you’d see at Sak’s Fifth Avenue—softer lighting, island displays, skin care consultants. Along with that comes products that are more expensive than usual drugstore fare but still less than what you’d pay were you actually at Sak’s. (I’m a fan of a retinol cream I buy at Duane Reade that features sleek packaging and sounds all fancy but is just a brand of L’Oréal. A brand that costs three times as much as products labeled “L’Oréal,” mais oui.)
Indeed, masstige beauty is growing, with CVS entering the market, and with other major drugstore chains already in it. It’s gotten to the point where premium beauty brands are seeing masstige as a threat that supposedly confuses consumers into thinking they’re getting a higher-quality product than they actually are. Which brings us back to square one: The more that high-end beauty brands try to set themselves apart by seeming exclusive and catering to a consumer who sees purchasing that brand as evidence of her good taste, the more that reinforces the appeal of masstige products to a somewhat different consumer, who sees purchasing a masstige brand as evidence of her good sense. The masstige consumer might look at the prestige buyer and think, What a fool; the prestige buyer might look at the masstige buyer and think, Poor thing, or simply assume that the masstige route is a financial choice, ignoring or oblivious to its nonfinancial rewards.
It’s gotten me thinking about what drives my own beauty purchases. My bathroom cabinet has everything from $2 Wet ‘n’ Wild eyeliner to masstige products like my retinol cream to items on the lower end of the prestige market. (I try not to pimp out brands here but honestly, Smashbox’s BB cream is friggin’ fantastic, and who am I to keep it secret?) And sure enough, I receive a different sense of satisfaction when I buy items at different points on the spectrum: I feel savvy when I buy a cheap product that does what I want it to do; I feel like I’m making an investment in self-care when I shell out for my retinol; I feel like a clever beauty researcher when I buy my BB cream, knowing that I’ve tried less expensive brands and that the high-ish price actually buys quality in this case. What nonfinancial rewards are most likely to drive your own beauty purchases? Feeling like you’re getting a deal for less than someone else might pay for a similar result? Feeling like you’re making an investment in your appearance? Feeling like you’re treating yourself? Or do you skip most products altogether because none of those rewards are appealing to you?